Membership Retention

Course Cost: £149.00
Study Time: Approximately 18 hours
Time Limit: 6-months to complete
Tutor Support: Included

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Course Summary:

Maintaining is as important as gaining. Promote Leisure offers a range of retention services and courses to benefit your business.

Bonus Material:

Includes x2 free templates for marketing use
– 12 Month Marketing Planner
– Membership Survey

Content:

Unit 1
– Monitoring Member usage
– Defining Member Needs

Unit 2
– Magic moments
– Customer surveying

Unit 3
– Understanding why Members leave
– Member Interaction
– Member Communication

Unit 4
– Create an all year round Retention Planner
– IT solutions for retention

Completing the Course:

Delegates must complete all units of the course, which include four short self-assessment quizzes and one tutor-marked end-of-course assignment, to be awarded the “Promote Training Certificate in Membership Retention”.

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